Comments on: Starbucks’ Lean Ruins the Experience http://www.sharetogain.com/2009/08/starbucks%e2%80%99-lean-ruins-the-experience/ "By Sharing We All Gain" Thu, 08 Jul 2010 14:38:36 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: craigdcrook http://www.sharetogain.com/2009/08/starbucks%e2%80%99-lean-ruins-the-experience/comment-page-1/#comment-522 craigdcrook Wed, 12 Aug 2009 18:57:59 +0000 http://www.sharetogain.com/?p=1449#comment-522 Here's a new interview with Howard Schultz (CEO of Starbucks) on this topic: http://www.businessweek.com/magazine/content/09_33/b4143028813542.htm?campaign_id=rss_null Here’s a new interview with Howard Schultz (CEO of Starbucks) on this topic: http://www.businessweek.com/magazine/content/09_33/b4143028813542.htm?campaign_id=rss_null

]]> By: Joe Dager http://www.sharetogain.com/2009/08/starbucks%e2%80%99-lean-ruins-the-experience/comment-page-1/#comment-520 Joe Dager Wed, 12 Aug 2009 13:25:28 +0000 http://www.sharetogain.com/?p=1449#comment-520 The Starbucks article in the Wall Street Journal has generated quite a bit of interest on the web for the past week. John Shook of the Lean Enterprise Institute is the consultant for Starbucks and has replied in a post to balance the perspective. John says in his blog, "So Starbucks is working out a way that could be revolutionary. It leads to a better way of working for baristas that brings even better service for customers. And, oh, by the way, tremendous cost savings can come along, as well." Lean is first and foremost about the customer. It is a customer driven methodology. So if the customer places a priority on a certain experience, Lean will try to deliver that. Standardization does not have to be a repeatable routine but can be based on a measured experience. I encourage you to read John's blog post on the subject: A Lean "Teachable Moment": Starbucks in The Wall Street Journal http://www.lean.org/shook/ The Starbucks article in the Wall Street Journal has generated quite a bit of interest on the web for the past week. John Shook of the Lean Enterprise Institute is the consultant for Starbucks and has replied in a post to balance the perspective.

John says in his blog, “So Starbucks is working out a way that could be revolutionary. It leads to a better way of working for baristas that brings even better service for customers. And, oh, by the way, tremendous cost savings can come along, as well.”

Lean is first and foremost about the customer. It is a customer driven methodology. So if the customer places a priority on a certain experience, Lean will try to deliver that. Standardization does not have to be a repeatable routine but can be based on a measured experience.

I encourage you to read John’s blog post on the subject: A Lean “Teachable Moment”: Starbucks in The Wall Street Journal http://www.lean.org/shook/

]]> By: craigdcrook http://www.sharetogain.com/2009/08/starbucks%e2%80%99-lean-ruins-the-experience/comment-page-1/#comment-521 craigdcrook Tue, 11 Aug 2009 14:02:49 +0000 http://www.sharetogain.com/?p=1449#comment-521 I enjoy coffee almost as much as making improvements to process and products -- so this article caught my attention. Raissa Carey was kind enough to give us permission to repost it here. I enjoy coffee almost as much as making improvements to process and products — so this article caught my attention. Raissa Carey was kind enough to give us permission to repost it here.

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